Zalto Shipping

Can we ship to you
We can ship stemware anywhere in the United States. We are unable to provide international shipping. If you live outside of the United States, please feel free to email our customer service and we will do our best to direct you to the Zalto importer for your country.
How we ship
All orders are shipped via UPS Ground unless you select expedited shipping during checkout. Our warehouse packs orders very carefully to avoid breakage in transit. When your order arrives, you will see that the tape reads "WARNING: If This Seal Is Broken Check Contents Before Acceptance." Please do check to make sure that your entire order is in your package and is unbroken should you find that seal has been tampered with.
Our warehouse
Our warehouse is located in New Jersey. It is not possible to pick up from our warehouse, but if you live anywhere close (NY or NJ State in particular) you can enjoy "virtual overnight shipping" by selecting Ground Service.
Ordering
The easiest way to order is right here, online. However, if that makes you nervous, please feel free to call our office and we will be happy to help you place your order or answer any Zalto questions you may have.
Processing and Delivery Times
Orders placed before 4PM EST (1 PM PST) will ship out the next business day.
Approximate Transit Times via Ground Service:
ONE DAY: CT, DE, MA, MD, NJ, NY(Eastern), PA, RI, VT
TWO DAY: GA(Northern), IN, IL(Northern), KY, ME, MI, NC,NH, NY(Western), OH, PA(Western), SC, TN, VA, WV
THREE DAY: AL, AR, FL, GA(Southern), IA, IL(Southern), KS, LA, MN, MO, NE(Eastern), OK(Central), TX(North-Eastern), WI
FOUR DAY: AK, AZ, CA(Southern), CO(Eastern), MS, ND, NE(Western), NM, NV(Southern), OK(Outer), SD, TX(Central-Southern)
FIVE DAY: CA(Northern), CO(Western), ID, MT, NV(Northern), OR, TX(Eastern), UT, WA, WY
Please note that these are approximate shipping times as provided by UPS. Only expedited shipping options come with a guaranteed delivery date.
Holiday Schedule for 2017
THANKSGIVING:
Tuesday, Nov. 22- Normal pickup and delivery service. All UPS 2nd Day Air packages picked up today will be delivered on Friday, Nov. 25.
Wednesday, Nov. 23- Normal pickup and delivery service. All UPS Next Day Air packages picked up today will be delivered on Friday, Nov. 25. All UPS 2nd Day Air packages picked up today will be delivered on Monday, Nov. 28 (except those processed and labeled for delivery on Saturday, Nov. 26).
Thursday, Nov. 26, Thanksgiving Day- No UPS pickup or delivery service.
Friday, Nov. 27- No UPS pickup from our warehouse. Orders already in transit have normal delivery service in most areas.
CHRISTMAS:
Monday, Dec. 19-  Normal pickup and delivery service. This is the last day to ship UPS 3 Day Select packages to be delivered before Christmas Day (delivery on Friday, Dec. 23).
Tuesday, Dec. 20- Normal pickup and delivery service. All UPS 2nd Day Air packages picked up today will be delivered by Dec. 23. UPS 3 Day Select packages picked up today will be delivered after Christmas Day. 
Wednesday, Dec. 21-  Normal pickup and delivery service. This is the last day to ship all UPS 2nd Day Air packages in time for Christmas Day (delivery on Friday, Dec. 23).
Thursday, Dec. 22- Normal pickup and delivery service. This is the last day to ship all UPS Next Day Air packages in time for Christmas Day (delivery on Friday, Dec. 23).
Friday, Dec. 23- No UPS pickups from our warehouse. Orders already in transit have normal delivery service in most areas.
NEW YEAR’S
Tuesday, Dec. 27- Normal pickup and delivery service. All UPS 3 Day Air packages picked up today will be delivered on Friday Dec. 30.
Wednesday, Dec. 28- Normal pickup and delivery service. All UPS 2nd Day Air packages picked up today will be delivered on Friday, Dec. 30.
Thursday, Dec. 29- Normal pickup and delivery service. All UPS Next Day packages picked up today will be deliverd on Friday, Dec.30. All UPS 2nd Day packages picked up today will be delivered on Tuesday, Jan.3.
Friday, Dec 30- Normal pickup and delivery service. All UPS Next Day packages picked up today will be delivered on Tuesday, Jan.3.
Monday, Jan. 2-  No UPS pickups from our warehouse. No UPS delivery service. This is a UPS Holiday.
Returns
A 15% restocking fee applies to returns, as well as return shipping costs, unless the error is on our side. Since every glass we deliver arrives in factory wrapped and unused condition, used glasses or glasses that have been unwrapped from its tissue packaging can unfortunately not be returned. Please understand that glasses that are returned with tissue paper that shows that the glass has been unwrapped will not be accepted under our return policy. Should your order arrive with your glassware broken in transit, please take a picture of the box as well as the broken item and contact us within 48 hours of your package being delivered. We will be happy to replace the broken item right away.