Zalto Shipping

Can we ship to you
We can ship stemware anywhere in the United States. We are unable to provide international shipping. If you live outside of the United States, please feel free to email our customer service and we will do our best to direct you to the Zalto importer for your country.
How we ship
All orders are shipped via UPS Ground unless you select expedited shipping during checkout. Our warehouse packs orders very carefully to avoid breakage in transit. We ask that you check your delivery for breakage within 48 hours of it being delivered. If breakage has occurred in transit, please take a picture of the outer box and the broken item and contact our customer service team. They will get a replacement to you asap!
Our warehouse
Our warehouse is located in Connecticut. It is not possible to pick up from our warehouse, but if you live in a neighboring state, you can enjoy very quick shipping just by selecting Ground Service.
Ordering
The easiest way to order is right here, online. However, if that makes you nervous, please feel free to call our office and we will be happy to help you place your order or answer any Zalto questions you may have.
Processing and Delivery Times
We ship Zalto glassware via UPS from our warehouse in Connecticut.
We have been informed by UPS that they have instituted a "Ground Service Modification" which will be in place from November 25th to December 27th. To wit: The UPS Ground service modification will be in effect for packages tendered to UPS November 25 - December 27. During this time, a limited number of UPS Ground and UPS Standard packages, with transit times of three or more days, and with certain origins and destinations, may experience additional time in transit.
The cut-off time for orders to be placed with our warehouse is 10:00 AM PST. Orders received by then will be sent to our warehouse and they will strive to maintain a 24 hour turnaround to ship your order out.
 
However, due to the increased volume of orders placed from November 29th through December 23rd, turnaround may take up to 48 hours. Please plan ahead to get your Zaltos in plenty of time!
 
With this in mind, here are the approximate time guidelines for your Holiday shipments, per UPS. These guidelines do not include our processing time, but pertain to when UPS picks up the package from our warehouse:
 
 
THANKSGIVING
Tuesday, Nov. 26 - Normal pickup service, modified Ground service.
 
Wednesday, Nov. 27 - Normal pickup service, modified Ground service. All UPS Next Day Air packages picked up today will be scheduled for delivery on Friday, Nov. 29. UPS 2nd Day Air packages picked up today will be scheduled for delivery on Monday, Dec. 2
 
Thursday, Nov. 28, Thanksgiving DayNo UPS pickup or delivery service.
 
Friday, Nov. 29No UPS pickup from our warehouse. Orders already in transit have normal delivery service in most areas. 
 
 
 
CHRISTMAS  - UPS Modified Ground Service will be in effect
Dec. 13 - Today is the last day to send some UPS Ground packages scheduled for delivery on Tuesday, Dec. 24. Note that most UPS Ground shipments will have later last shipping days. This date is for the longest shipments from our Connecticut warehouse (i.e. to Hawaii or Alaska.)
Dec. 18 - Today is the last day to send UPS 3 Day Select packages scheduled for delivery on Tuesday, Dec. 24. Our warehouse will do their best to ship out orders received on the 16th and 17th on this day.
 
Dec. 19 -  Today is the last day to ship UPS 2nd Day Air packages scheduled for delivery on Tuesday, Dec. 24. All UPS Next Day Air packages picked up today will be scheduled for delivery on Monday, Dec. 23. However, due to the increased volume of orders we receive, our warehouse may not be able to get all orders received on the 18th shipped out on this date.
 
Dec. 20 - Today is the last day to ship via UPS 2nd Day Air packages scheduled for delivery on Tuesday, Dec. 24. All UPS Next Day Air packages picked up today will be scheduled for delivery on Monday, Dec. 23. However, due to the increased volume of orders we receive, our warehouse may not be able to get all orders received on the 19th shipped out on this date.
 
For orders received after cut-off on December 20th and shipped via overnight air, our warehouse will do their best to process and get these out on Monday the 23rd for delivery on Tuesday the 24th, however we cannot guarantee your order will go out due to the volume of orders we receive during this busy time.
Returns
If your glass is damaged in transit, please take a picture of the outer shipping box and broken item and contact us within 48 hours of your package being delivered. We will happily send you a replacement right away.
 
Should you wish to return your item, there is a 15% restocking fee. As every glass arrives to you in pristine condition, wrapped in tissue, we cannot accept returns of glasses that have been unwrapped or used. Once your return has been received and inspected, we will contact you with confirmation of your refund.