Zalto Glassware Shipping, Ordering, Refunds, and Returns

Can we ship to you?

 We can ship stemware anywhere in the United States. We are unable to provide international shipping. If you live outside of the United States, please feel free to email our customer service and we will do our best to direct you to the Zalto importer for your country.

How we ship:

Each glass is packed separately in a Zalto branded box unless you order an item that is titled "boxed set". A boxed set means that the glasses are packed in a master pack. For example: A Zalto Universal boxed set of 6 is a box holding 6 individual Zalto Universal glasses.

All orders are shipped via UPS Ground unless you select expedited shipping during checkout. Our warehouse packs orders very carefully to avoid breakage in transit. We ask that you check your delivery for breakage within 48 hours of it being delivered. If breakage has occurred in transit, please take a picture of the outer box and the broken item and contact our customer service team. They will get a replacement to you asap!

Our warehouse:

Our warehouse is located in Connecticut. It is not possible to pick up from our warehouse, but if you live in a neighboring state, you can enjoy very quick shipping just by selecting Ground Service.

Ordering:

The easiest way to order is right here, online. However, if that makes you nervous, please feel free to call our office and we will be happy to help you place your order or answer any Zalto questions you may have.

Processing and Delivery Times:

We ship Zalto glassware via UPS from our warehouse in Connecticut. The cut-off time for orders to be placed with our warehouse in order to begin the clock on our turnaround time is 9:00 AM PST. Orders received by then will be sent to our warehouse and they will strive to maintain a 36 hour turnaround to ship your order out.

 
Due to the increased volume of orders placed from November 25th through December 23rd, turnaround may take up to 48 hours. Please plan ahead to get your Zaltos in plenty of time!

Refunds or Replacements For Items Broken In Transit:
    If your glass is damaged in transit, please contact us within 48 hours of it being delivered. Take the following set of pictures, get in touch, and we will get a replacement sent out asap! These are the pictures we need:

• A photo showing the damaged item and how it was packaged inside the box
• A photo of the damaged item
• A photo of the packaging material used
• A close-up photo of the shipping label with tracking number (generally starts with 1Z)
• A close-up photo of the box manufacturer’s certificate (round stamp on outside of box)
• Two photos showing all six sides of the package (one showing top and two sides, another showing bottom and opposite sides)
    

Returns:

Our return and exchange policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Glasses that have been unwrapped from their protective paper wrapper have a 25% fee as we can no longer sell them as new.

Please do not attempt to re-wrap glasses in their paper wrapping and then send them back to us. Quality control will not accept items back into inventory that show a previously removed paper wrapper.

There is a restocking fee of 15% on all returns

Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.