Zalto Glassware Shipping

Zalto Glassware Shipping

    Can we ship to you
    How we ship
    Our warehouse
    Ordering
    Processing and Delivery Times
    Holiday Schedule
    Returns

Can we ship to you?


    We can ship stemware anywhere in the United States. We are unable to provide international shipping. If you live outside of the United States, please feel free to email our customer service and we will do our best to direct you to the Zalto importer for your country.


How we ship

    Each glass is packed separately in a Zalto branded box unless you order an item that is titled "boxed set". A boxed set means that the glasses are packed in a master pack. For example: A Zalto Universal boxed set of 6 is a box holding 6 individual Zalto Universal glasses.


    All orders are shipped via UPS Ground unless you select expedited shipping during checkout. Our warehouse packs orders very carefully to avoid breakage in transit. We ask that you check your delivery for breakage within 48 hours of it being delivered. If breakage has occurred in transit, please take a picture of the outer box and the broken item and contact our customer service team. They will get a replacement to you asap!


Our warehouse


    Our warehouse is located in Connecticut. It is not possible to pick up from our warehouse, but if you live in a neighboring state, you can enjoy very quick shipping just by selecting Ground Service.


Ordering


    The easiest way to order is right here, online. However, if that makes you nervous, please feel free to call our office and we will be happy to help you place your order or answer any Zalto questions you may have.


Processing and Delivery Times


    We ship Zalto glassware via UPS from our warehouse in Connecticut.
    We have been informed by UPS that they have instituted a "Ground Service Modification" which will be in place from November 25th to December 27th. To wit: The UPS Ground service modification will be in effect for packages tendered to UPS November 25 - December 27. During this time, a limited number of UPS Ground and UPS Standard packages, with transit times of three or more days, and with certain origins and destinations, may experience additional time in transit.

The cut-off time for orders to be placed with our warehouse is 10:00 AM PST. Orders received by then will be sent to our warehouse and they will strive to maintain a 24 hour turnaround to ship your order out.
 
However, due to the increased volume of orders placed from November 29th through December 23rd, turnaround may take up to 48 hours. Please plan ahead to get your Zaltos in plenty of time!

Please note that due to ongoing Covid delays, most styles of Zalto glassware will not be back in stock until late 2021 / early 2022.


Returns
    If your glass is damaged in transit, please take a picture of the outer shipping box and broken item and contact us within 48 hours of your package being delivered. We will happily send you a replacement right away.
     
    Should you wish to return your item, there is a 15% restocking fee. As every glass arrives to you in pristine condition, wrapped in tissue, we cannot accept returns of glasses that have been unwrapped or used. Once your return has been received and inspected, we will contact you with confirmation of your refund.