Refunds / Returns / Exchanges
Our return and exchange policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There is a restocking fee of 15% on all returns and exchanges.

FOR ZALTO GLASSWARE: Glasses that have been unwrapped from their protective paper wrapper will be accepted for return less a 25% fee as we can no longer sell them as new. Please do not attempt to re-wrap glasses in their paper wrapping and then send them back to us. Quality control will not accept items back into inventory that show a previously removed tissue wrapper.

Once your return or exchange is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund or ability to exchange for a different item. If you are approved, then your refund or exchange will be processed, and if it is a return, a credit will automatically be applied to your credit card or original method of payment.

To begin the return/exchange process, please send us an email to customerservice@winemonger.com.

ITEMS BROKEN IN TRANSIT:

If you are requesting a refund or replacement due to breakage in transit, please note that we need to be contacted within 48 hours of the glassware being delivered to you. Please take the 7 pictures listed below, and then contact us at customerservice@winemonger.com.

• A photo showing the damaged item and how it was packaged inside the box
• A photo of the damaged item
• A photo of the packaging material used
• A close-up photo of the shipping label with tracking number (generally starts with 1Z)
• A close-up photo of the box manufacturer’s certificate (round stamp on outside of box)
• Two photos showing all six sides of the package (one showing top and two sides, another showing bottom and opposite sides)

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at stephan@winemonger.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 164 Sleepy Hollow Drive San Anselmo California US 94960

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.